Syllabus
CSPT Prep Course (CSPT)
72 lessons. Online and self-paced.
Specialty Pharmacy Foundations
Builds the core language, workflow model, and scope boundaries used throughout specialty pharmacy operations and exam scenarios.
- 1Specialty Pharmacy Characteristics
- 2Practice Settings And Stakeholders
- 3High-Touch Workflow Elements
- 4Allowed Technician Functions
- 5Pharmacist-Only Activities
- 6Escalation Decision Points
- 7Core Documentation Elements
- 8Communication Note Standards
- 9Audit Trail Integrity
Prescription Intake And Processing
Covers specialty order intake, data entry, triage logic, claim preparation, and common processing issues within technician scope.
- 10Required Prescription Elements
- 11Triage Of Incomplete Orders
- 12Verbal And Electronic Intake
- 13Patient Profile Verification
- 14Prescription Data Entry Accuracy
- 15Common Entry Error Patterns
- 16Basic Claim Adjudication Flow
- 17Common Rejection Categories
- 18Technician-Level Claim Resolution
Benefits And Access Support
Covers benefit investigation, payer coordination, prior authorization support, appeals preparation, and affordability workflows.
- 19Coverage Information Collection
- 20Pharmacy Versus Medical Benefit
- 21Network And Distribution Restrictions
- 22Prior Authorization Components
- 23PA Status Tracking
- 24PA Escalation Triggers
- 25Denial Documentation Basics
- 26Appeals Packet Preparation
- 27Copay And Assistance Programs
Fulfillment And Distribution
Covers specialty product preparation, storage, packaging, shipping, and traceability controls that preserve product integrity and operational accuracy.
- 28Specialty Inventory Characteristics
- 29Lot And Expiration Tracking
- 30Shortage And Backorder Response
- 31Temperature Storage Categories
- 32Hazardous Drug Precautions
- 33Product Integrity Risk Points
- 34Packaging Component Selection
- 35Shipment Scheduling And Delivery
- 36Failed Delivery Response
Patient Support Workflows
Covers technician-level patient communication, refill coordination, adherence support, and protocol-based triage in specialty settings.
- 37New Patient Intake Calls
- 38Scope-Safe Patient Communication
- 39Language And Access Barriers
- 40Refill Timing Fundamentals
- 41Adherence Outreach Documentation
- 42Missed Refill Escalation
- 43Nonclinical Versus Clinical Issues
- 44Urgent Symptom Routing
- 45Follow-Up Task Coordination
Safety Quality And Compliance
Emphasizes medication safety, privacy, accreditation-aware documentation, quality events, and compliance expectations in specialty pharmacy.
- 46Wrong Patient Prevention
- 47Product Selection Safeguards
- 48Near Miss Reporting
- 49HIPAA In Specialty Workflow
- 50Consent And Communication Permissions
- 51Accreditation And Audit Readiness
- 52REMS Program Fundamentals
- 53Technician Tasks In REMS
- 54Restricted Dispensing Exceptions
Coordination And Communication
Develops exam-relevant teamwork, handoff, escalation, and operational communication skills across specialty pharmacy stakeholders.
- 55Provider Office Coordination
- 56Payer Contact Strategies
- 57Manufacturer And Hub Coordination
- 58Queue Prioritization Basics
- 59Handoff Note Quality
- 60Escalation Chain Management
- 61Access Barrier Case Flow
- 62Shipment Delay Case Flow
- 63Multi-Issue Triage Cases
Calculations And Workflow Logic
Strengthens technician-level calculations, quantity reasoning, timing, and operational decision logic for specialty scenarios.
- 64Days' Supply Fundamentals
- 65Package Size Constraints
- 66Partial Fill Logic
- 67Refill Due Date Math
- 68Shipment Lead Time Planning
- 69Authorization Deadline Tracking
- 70Best Next Step Logic
- 71Distractor Elimination Patterns
- 72Integrated Case Calculations